Q. What happens if you ship the wrong part?
A. We’re sorry, we’ll take care of our mistake, and it won’t cost you anything other than some inconvenience. However, we can’t be responsible if we shipped you the part you ordered and it just didn’t fit. You’ll want to follow the return process.
Q. What if I ordered the wrong part?
A. You’ll follow the procedures as you would to return any other part. Please contact us for a return authorization number (RMA). The easiest way to avoid this problem is to use our online VIN lookup tool to make sure the part matches your vehicle. You can also call us to verify your VIN! We’re happy to help.
Q. How long does it take for a part to arrive at my door?
A. We do offer same day processing and shipment whenever possible, and guarantee processing and shipping happen within 24 hours for in stock orders placed on weekdays. Weekend orders will ship the next business day. Unless you purchase expedited shipping, an order travels about 2-7 days within the continental US and about 7-10 days to Hawaii and Alaska.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Special orders, oversized orders, and temporarily out of stock parts may take longer, but we will contact you right away if there’s a delay.
Q. What happens if I need to return or exchange a part?
A. You’ll need to obtain a return authorization number. Please see our return policies to make sure your order is eligible for return or exchange.
Q. What if the part is broken or damaged during shipping?
A. It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at 757-687-3571, so we can begin the process of getting you a replacement.
Q. Do you ship outside the US?
A. No. We don’t ship internationally at this time.
Q. Do you offer express/expedited shipping?
A. Yes. Please contact us to request expedited shipping and get a quote.
Q. What shipping methods do you offer?
A. Standard methods are USPS parcel, UPS ground, USPS Priority, and freight (for large items).
Q. Can I get a tracking number?
A. Yes. We’ll send it to your email address as soon as the order is processed.
Q. What payment methods do you accept?
A. Visa, MasterCard, American Express, Discover, and PayPal.
Q. How do you protect my credit card information?
A. All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe. If you opt to pay with PayPal, you receive their security protections.
Q. What do I do if I need to cancel my order?
A. Hurry! An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession. If the cancelled part was special ordered, a return fee of 15% may apply.
Q. Do I need to have an account to order a part?
A. No. You can check out as a guest.
Q. Do you offer a warranty?
A. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.
Q. How do replacement parts affect my vehicle’s warranty?
A. The short answer is they don’t.
The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds a product to a vehicle. All of our parts are original manufacturer parts (OEM) and are built by Jaguar.
Q. How can I be sure the part I need will fit my vehicle?
A. The easiest way to ensure the part fits is to use our online VIN lookup tool. You can also call us! We’re happy to help.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. Not all aftermarket parts are created equal, but OEM parts are. OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They may be a little more expensive, but this assures you the part will be made to your exact vehicle's specifications. OEM parts also typically come with a warranty, whereas aftermarket parts don't. It's simply not worth the risk to purchase aftermarket parts - you may end up paying less up front but the costs down the road could be significant.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. The driver’s side is listed as Left. The passenger's side is Right.
Q. What if I want to talk to a real person about my order?
A. Call us at 757-687-3571, Monday through Friday, 9:00 am – 5:00 pm EST. Email anytime at firstname.lastname@example.org.
Q. What are your Customer Service hours?
A. Monday through Friday, 9:00 am – 5:00 pm EST.
Q. Do you ever offer coupons or discounts?
A. Yes, we do offer specials from time to time. Sign up for our newsletter (link) to be the first to know about any deals.
Q. Do you charge sales tax?
A. Yes. Most states require us to collect sales tax for each sale.